Shipping


Alpha Quadrant ships to over 180 countries worldwide! You can trust us that your order will be quickly processed and safely delivered each and every time. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method and your shipment’s destination.

We are shipping from our international warehouses in Asia. Because of this factor, shipping will take between 2-6 weeks depending on your location. See below for more detailed shipping times. All the items will take 2-5 business days to process. Please add processing time to your shipping estimate below.

Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

PLEASE NOTE: International shipping takes longer and for certain countries, we don't provide any tracking.

 

Location

Shipping Time

United States

12-30 days

Canada

16-50 days

Europe

15-35 days

Australia & New Zealand

20-45 days

Mexico-Central America

20-60 days

 

SHIPPING POLICY

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply let us know using "Contact Us" form.

Alpha Quadrant is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Alpha Quadrant will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

  • The customer refuses to accept the package.

  • No attempt is made in the country of destination to deliver the package.

Alpha Quadrant reserves the right to abandon the package(s) and will not be responsible for any refund.

  • Once you place your order you will receive confirmation email.

  • Once your order is shipped you will receive shipping confirmation.

Tracking my order?

When you're dealing with worldwide international shipping tracking numbers aren't available for about 5-10 business days after your order has been processed. To view your tracking number simply click your order link within the shipping confirmation email you received. If it is not there please email support and we will send you your number.

Why is my order stuck in transit?

Occasionally, orders do get delayed when entered the country. With inspections and customs packages can be stuck for up to 4 weeks with no updates to the tracking. This is fairly uncommon, but it does happen. If your order is stuck and hasn't moved for several days, unfortunately, there's nothing that can be done to get it moving again, besides simply waiting it out so I thank you ahead of time for your patience.  

Where's my package?

If you haven't received your order within the estimated delivery times listed above contact us using our "Contact Us" form with your order # and ask for a tracking number. We will get back to you with the tracking number asap (usually within 24 hours).

Next, just click on your tracking number in the email to see exactly where your order is in transit. Just keep in mind that tracking information isn't available for 5-10 business days after your order has been processed.

We are really are committed to taking care of our customers so we'll go above and beyond any borders to ease any of your concerns.

Sincerely yours,

Richie @ Alpha Quadrant